FAQs

We always make sure that our guests' queries will be attended. So we compiled everything in this page for our new guests' reference.

Frequently Asked Questions (FAQs)

1. Do you offer joined tours?
No, we don’t. All our tours are private and will be exclusive to your group to avoid conflict of interest and times with different groups.
2. Is there an additional charge when the pick up is from the airport?
No, we don’t charge you for airport pickup, provided you have a tour on that day.
3. Is there an additional charge if drop off is at the airport?
No, there is no additional charge for airport drop off if you are coming from a tour on that day.
4. How much is the required downpayment?
For all bookings, we require 50% down payment from the total amount through online payment (which has 5% service charge), bank transfer, or money transfer.
5. Do you accept credit card payments?
Yes we do. We use PayPal as payment method and we charge 5% on top of the total amount. We accept all major credit cards namely, Visa, MasterCard, American Express (AMEX) or Discover.
6. When do you send the tour voucher and driver details?
We normally send the tour voucher right after we confirm your booking. And the drivers' detail will be given 1-3 days before your tour date.
7. Do you have other tour packages aside from Cebu? Like Davao, Boracay or Palawan?
No, we only of have tour packages for Cebu, Bohol and Dumaguete.
8. What is your cancellation policy in case of bad weather?
We all know that weather is unpredictable and uncontrollable, so our cancellation and refund policy is case to case basis. In case of no service has been used then we can give you full refund in case of unavailability for reschedule.
9. Do you give discounts to senior citizens?
Discount on señior citizens varies on each tour. When making reservation, just let us know if there is/are señior/s in the group.
10. Are meals included in all your packages?
We normally don't include meals and snacks in all our packages. Not unless stated in the inclusions.

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